7bd9 Privacy Policy

Your Privacy Matters to Us

At 7bd9, we understand that your privacy is a fundamental right. This Privacy Policy explains in plain language how we collect, process, store, and protect your personal information when you use our platform, whether you are accessing it via mobile browser, our web app, or any associated service.

By creating an account or continuing to use 7bd9, you acknowledge and agree to the practices described in this policy. We encourage you to read this document in full. If you have questions about anything here, please reach out to our support team at [email protected].

Information We Collect

To provide you with a secure, personalised gaming experience, 7bd9 collects certain categories of information. This includes data you provide directly when registering or using our services, as well as data we gather automatically during your sessions.

• Identity data: full name, username, date of birth, and national ID or passport details provided for KYC verification.
• Contact data: email address, mobile number (used for bKash, Nagad, or Rocket payment linkage), and city of residence (e.g. Dhaka, Chittagong, Sylhet).
• Financial data: transaction history, deposit and withdrawal amounts in BDT, payment method identifiers (wallet numbers or masked card details). We do not store full card numbers.
• Technical data: IP address, device type and model, browser version, operating system, session timestamps, and referral source.
• Usage data: pages visited, games played, bet amounts, session duration, and feature interactions within the 7bd9 platform.

We collect only what is necessary to run a safe, compliant, and enjoyable service. We do not collect sensitive personal categories such as biometric data, racial origin, religious beliefs, or health information.

How We Use Your Information

7bd9 processes your personal information for clearly defined purposes only. We do not use your data for any purpose not listed below without first informing you and, where required, obtaining your explicit consent.

• Account management: creating and maintaining your 7bd9 account, verifying your identity through KYC, and processing your login authentication.
• Payment processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported local payment methods, as well as preventing payment fraud.
• Service improvement: analysing aggregated usage patterns to enhance game offerings, platform performance, and user experience across cricket betting, slots, live casino, and crash games.
• Responsible gaming: monitoring play patterns to identify at-risk behaviour, applying self-exclusion measures when requested, and providing access to responsible gaming tools where needed.
• Communications: sending you transaction confirmations, security alerts, and — only with your consent — promotional updates about bonuses, new games, or seasonal offers for events such as Eid, BPL, or T20 World Cup campaigns.

Cookies and Tracking Technologies

7bd9 uses cookies and similar tracking technologies to improve your browsing experience and to keep you logged in securely across sessions. Cookies are small text files stored on your device. We use session cookies (which expire when you close the browser), persistent cookies (which help remember your preferences), and analytical cookies (which help us understand traffic and usage patterns).

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of the 7bd9 platform, including your ability to stay logged in or access personalised features.

Sharing of Your Information

7bd9 does not sell, rent, or trade your personal data to any third party for commercial gain. We share data only in the following strictly limited circumstances:

• Payment partners: transaction data is shared with payment processors such as bKash, Nagad, or Rocket solely to execute deposit and withdrawal requests made by you.
• Technology providers: game studios and platform infrastructure suppliers may receive anonymised technical data to maintain fair play standards and platform uptime.
• Legal obligations: where required by applicable law or a valid legal process, we may disclose user data to relevant authorities. We will notify you of such disclosure unless prohibited by law.

All third-party partners we engage are contractually bound to use your data only for the stated purpose and to maintain equivalent standards of data security.

Data Retention

7bd9 retains your personal data for as long as your account remains active or as required to fulfil the purpose for which it was collected. Specifically, account and transaction records are retained for a minimum of five years following account closure to satisfy financial record-keeping obligations and to resolve any post-closure disputes.

You may request deletion of your account and personal data at any time by contacting [email protected]. Upon processing your request, we will delete or anonymise data that is not required to be retained by law or legitimate business necessity. We aim to respond to all deletion requests within 14 working days.

Your Data Rights as a 7bd9 Member

We respect your rights over your personal data. As a registered member of 7bd9 based in Bangladesh, you are entitled to the following:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any information we hold is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to erasure: subject to legal retention requirements, you may request that we delete your personal data and close your account.
• Right to restrict processing: in certain circumstances, you may ask us to pause processing of your data while a query is resolved.
• Right to object: you may withdraw consent to receive marketing communications at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, contact our support team at [email protected] with your registered username and a description of your request. We aim to acknowledge all rights requests within 5 working days.

How We Keep Your Data Secure

7bd9 applies industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our infrastructure uses SSL/TLS encryption for all data in transit, and stored data is protected with access controls, firewalls, and regular security audits. Our technical and operational teams follow strict internal protocols to ensure that only authorised personnel can access member data.

While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your 7bd9 account and to enable any two-factor authentication options available. If you believe your account has been compromised, contact [email protected] immediately.

Third-Party Services and Links

The 7bd9 platform integrates game content from third-party studios including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi. These providers operate under their own privacy and data-handling policies. 7bd9 is not responsible for the data practices of third-party game studios or external services. We strongly advise you to review the individual privacy policies of any third-party provider whose services you use in connection with our platform.

Children's Privacy — 21+ Only

7bd9 is strictly an adult gaming platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect or process personal data from anyone under the age of 21. If you are a parent or guardian and believe that a minor has provided us with their personal information, please contact us at [email protected] immediately so that we can take appropriate action to delete the data from our records.

Changes to This Privacy Policy

7bd9 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal obligations, or platform features. When we make material changes, we will post the updated policy on this page with a revised effective date. If changes are significant, we may also notify you via email or an in-platform notification.

Your continued use of 7bd9 after any update to this Privacy Policy constitutes your acceptance of the revised terms. We recommend checking this page periodically so you remain informed about how we protect your information.

Contact Us About Your Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how 7bd9 handles your personal data, our dedicated support team is here to help. We are committed to responding to all privacy-related enquiries promptly and transparently.

Email us at: [email protected]